Privacy Policy

Valtixe is committed to protecting the privacy of its customers and visitors. This Privacy Policy describes how we collect, use, and protect your personal data when you browse valtixe.com or make a purchase.

It reflects how we handle personal data in line with applicable data protection and privacy laws in the regions where we operate and where our customers are located.

We only collect data that is strictly necessary to provide our services:

• Identity data: first name and last name.
• Contact data: email address, phone number, full postal address.
• Order data: products ordered, amounts, purchase history.
• Payment data: processed directly by our secure payment provider — we do not store raw card or bank details.
• Browsing data: IP address, browser type, pages visited, session duration, via cookies.
• Communications: messages sent through our contact form or by email.

All data is collected directly from you when you register, check out, or browse the site.

Your data is processed for the following purposes:

• Processing and shipping your orders, delivery tracking.
• Managing your customer account and purchase history.
• Communications about your order (confirmation, invoice, customer support).
• Marketing communications, only with your explicit consent.
• Improving user experience and site performance.
• Compliance with our legal, accounting, and tax obligations.
• Fraud prevention and securing transactions.

Each processing activity relies on at least one legal basis consistent with applicable data protection law (for example performance of a contract, consent, legitimate interests, or legal obligation, as recognized in your jurisdiction):

• Performance of a contract: order processing, delivery, customer support.
• Consent: newsletters, non-essential cookies, marketing communications.
• Legitimate interests: site security, service improvement, fraud prevention.
• Legal obligation: retention of accounting and tax records.

We keep your data only for as long as necessary for the purposes described:

• Customer account data: until account deletion, plus 3 years.
• Order & billing data: for the period required by applicable accounting and tax rules in your jurisdiction.
• Browsing / cookie data: up to 13 months after placement.
• Marketing data: 3 years from the last active contact or until you unsubscribe.
• Contact form data: 3 years after the last interaction.

After these periods, your data is securely deleted or anonymized for statistical purposes.

We do not sell or rent your personal data to third parties. It may be shared only with the following recipients, strictly as needed to deliver our services:

• Payment providers: e.g. Stripe, PayPal — to secure transactions.
• Carriers & logistics: to ship and track your orders.
• Email providers: to send order confirmations and newsletters.
• Hosting provider: for the technical operation of the platform.
• Competent authorities: only where we are legally required to do so.

Our site uses cookies and similar technologies to operate correctly, measure audience, and personalize your experience.

• Essential cookies: required for the site to work (cart, session, security). Duration: session.
• Analytics cookies: audience measurement (e.g. Google Analytics). Duration: up to 13 months. Require your consent.
• Marketing cookies: ad personalisation (e.g. Meta Pixel, TikTok Pixel). Duration: up to 90 days. Require your consent.

You can manage or withdraw consent at any time via the cookie banner on our site, or by adjusting your browser settings.

Depending on where you live, applicable law may grant you rights such as the following regarding your personal data:

• Right of access: obtain a copy of the data we hold about you.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data (“right to be forgotten”), subject to our legal obligations.
• Right to restriction: temporarily limit how we process your data.
• Right to data portability: receive your data in a structured, commonly used, machine-readable format.
• Right to object: object to processing, including for direct marketing.
• Right to withdraw consent: withdraw consent at any time for processing that relies on it.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure:

• Secure connections using HTTPS / TLS.
• Access to data limited to authorized staff bound by confidentiality.
• Hosting on servers with recognised security certifications.
• Monitoring and logging of access to detect anomalies.
• No raw payment card data is stored on our servers.

In the event of a personal data breach likely to affect your rights and freedoms, we will notify you as soon as possible, in line with our obligations under applicable law.

For any questions about this Privacy Policy, or to exercise your rights, you can reach us as follows:

• Email: contact@valtixe.com
• Contact form: valtixe.com/contact

This policy may be updated from time to time. The current version is always available on this page, with the last updated date shown at the top.